PCC Insight August
In our regular publication we reflect that the perfect storm is on the horizon for multiple large scale change across the system and not every change will be right the first time. PCC Insight considers what can help to maintain the success and achievement of collaboration across the health system that we have seen through the last year to manage Covid-19 and deliver vaccinations at scale. We share learning from last winter and top tips from the recent winter planning event that was run in collaboration with the NHS Confederation PCN Network. Other articles include important information for GP premises owners regarding changes in planning permission, case studies on personalised care and sharing the success of transformation of GP services following a merger.
Plan for winter now
PCC and the NHS Confederation PCN Network welcomed primary care network (PCN) leaders to an event where speakers shared their practical experience and learning about what helped last winter to aid planning for this coming winter.
Read this article for more tips to help you plan and for the PCC winter planning tool
The Best Practice show
CloserStill Media, organisers of The Best Practice Show, taking place at the NEC Birmingham on 13-14 October 2021 are delighted to announce that registration is now live. The Best Practice Show provides powerful, CPD certified content, free of charge to clinicians and managers in general practice and primary care. New for this year, the show will host a new PCN Transformation Theatre where attendees can find out how PCNs and ICSs are interacting and evolving with contributions and case studies. Healthcare professionals can secure their tickets online here.
PCC helps organisations reduce costs and increase efficiency through our annual contract packages with many clients renewing their contracts year after year. Support includes commissioner helpdesks to access primary care expertise and access to events, e-learning and workshops at reduced rates.
Events and Workshops
An introduction to primary care – dental, eye-care, medical and pharmaceutical services
The reorganisation of health and care in England as set out in the Health and Care Bill 2021-22, makes clear that all parts of the system will be working closer than ever before. Integral to the success of the new arrangements is the need for strong relationships to form. If you work outside of primary care you will need to gain an understanding of how dental, eye-care, medical and pharmaceutical services are commissioned and delivered, as we move to systems working.
Getting to grips with the PCN dashboard
The primary care network (PCN) dashboard was introduced as a way of monitoring how PCNs are performing against the PCN directed enhanced service (DES) specifications, the impact and investment fund (IIF) indicators and a range of other metrics. Using the dashboard will help PCNs to understand their performance and it’s financial impact. This two-hour session is aimed at PCN managers and clinical directors and will go through the dashboard and share other freely available population health information.
Develop your personal resilience
The last few months have been fast-paced and demanding. Working lives have become more stressful, we’ve all been managing change at pace and the home/work balance is more challenging than ever. In order to continue to be able to perform well and enjoy work, it’s important to recognise how stress at work can impact our ‘bouncebackability’. This workshop provides the opportunity to reflect on what causes stress at work, ideas on how to manage it and to explore how to boost ones’ personal resilience.
Effective communication: How to deliver your message with clarity and impact
Great leaders understand how to communicate. Well communicated messages build trust, promote understanding and create confidence – the essential conditions for leading change and meeting challenges. This virtual course will make you better at planning what you want to say and at putting it across clearly and unambiguously, even under pressure.
Expert advice for our subscribers
The PCC helpdesks across the four main areas of primary care, including premises have supported subscribing organisations with advice for many years. With increasingly more complex and novel scenarios being presented. Recently the medical helpdesk team supported a local commissioner with the need to consider a contractor request for a novation of contract from a partnership to a company. That support moved from the helpdesk to MS Teams to facilitate discussion and demonstrate usage of the incorporation/novation toolkit published in the Policy and Guidance Manual (PGM) in February 2021. The PCC helpdesks remain the initial point of contact for expert advice, but flexibility of support options assisted this commissioner in understanding and working through a more complex scenario.
Helpdesk support is available to annual contract holders.
Alliance confident leaders programme
PCC’s Helen Ellis worked with Liverpool Networks Alliance to convert some of their face-to-face confident programme into online facilitated development sessions. A recent session focussed on the personal and organisational learning from their leadership experience of the recent weeks of COVID-19. A survey was used in advance and the responses were a basis for discussions asking the group to reflect on the rapid changes they’ve made and what to keep in the future.
PCC offer bespoke consultancy services including the design of training and workshops to meet the specific needs of clients. Recently our advisers Karen Garry and Polly Goodwin devised and facilitated three online workshops that created a structured, neutral, non-judgmental space for CCG commissioners and quality team members from across the country to work with the CQC and the provider to capture and reflect on the learning and potential for future improvement arising from the unexpected closure of a private sector facility. The workshops identified actions and implications for future services.