PCC is an independent, not-for-profit social enterprise that supports the development of health and care services; providing specialist advice with a focus on primary care, events, flexible expert support, and personal and team development services.

  • Leadership development
  • Experts in primary care
  • Personal and team development
  • Expert support for your projects

Latest News

Integrated care and general practice

The October edition of PCC Insight is now available. Thought provoking articles include considering how primary care will work within the integrated care system. An interview gives insight to the thoughts behind the development of governance systems for integrated care boards, and we detail why succession planning is so vital for GP partnerships. Tips on how to facilitate meetings and examples of how primary care networks and community trusts can work closely are included. Read the October edition here.

Plan for winter now

PCC and the NHS Confederation PCN Network welcomed primary care network (PCN) leaders to an event where speakers shared their practical experience and learning about what helped last winter to aid planning for this coming winter.

Read this article for more tips to help you plan and for the PCC winter planning tool

The Best Practice show

CloserStill Media, organisers of The Best Practice Show, taking place at the NEC Birmingham on 13-14 October 2021 are delighted to announce that registration is now live. The Best Practice Show provides powerful, CPD certified content, free of charge to clinicians and managers in general practice and primary care. New for this year, the show will host a new PCN Transformation Theatre where attendees can find out how PCNs and ICSs are interacting and evolving with contributions and case studies. Healthcare professionals can secure their tickets online here.


Annual contracts

PCC helps organisations reduce costs and increase efficiency through our annual contract packages with many clients renewing their contracts year after year. Support includes commissioner helpdesks to access primary care expertise and access to events, e-learning and workshops at reduced rates.

Events and Workshops

Effective communication: How to deliver your message with clarity and impact

Great leaders understand how to communicate. Well communicated messages build trust, promote understanding and create confidence – the essential conditions for leading change and meeting challenges. This virtual course will make you better at planning what you want to say and at putting it across clearly and unambiguously, even under pressure.

Medical commissioning (primary care) – an introduction to contract management

An interactive virtual course, comprising of three sessions, which introduces commissioners to the areas of contract management they will undertake in management of GMS, PMS and APMS contracts. This training contains essential knowledge for those managing primary medical care contracts and is ideal for those new to the role or looking for a refresh.

Influencing and negotiation

Influencing is a vital part of communication in the workplace and is a combination of persuasion and negotiation. This session covers key principles of influence; how we are influenced and how to influence others. Outcomes include an increase in confidence in the ability to get one’s own way by persuasively making the right case to the right people at the right time. This online training is suitable for all who wish to further develop their influencing and negotiation skills.

Leading without authority

This session will consider theories and models to explore ways to lead successfully without authority with particular attention to the real challenges faced when forging new relationships and working partnerships across systems and with peers in different organisations and sectors. The session will enhance understanding of strategies to develop and improve collective leadership. The workshop is suitable for all team leaders, managers and aspiring team leaders.

Expert support

Affordable expert support for your projects and programmes.

Providing the extra capacity you need when its needed.

Contact enquiries@pcc-cic.org.uk to discuss how we can support you.

Our Support

Expert advice for our subscribers

The PCC helpdesks across the four main areas of primary care, including premises have supported subscribing organisations with advice for many years. With increasingly more complex and novel scenarios being presented. Recently the medical helpdesk team supported a local commissioner with the need to consider a contractor request for a novation of contract from a partnership to a company. That support moved from the helpdesk to MS Teams to facilitate discussion and demonstrate usage of the incorporation/novation toolkit published in the Policy and Guidance Manual (PGM) in February 2021. The PCC helpdesks remain the initial point of contact for expert advice, but flexibility of support options assisted this commissioner in understanding and working through a more complex scenario.

Helpdesk support is available to annual contract holders.

Alliance confident leaders programme

PCC’s Helen Ellis worked with Liverpool Networks Alliance to convert some of their face-to-face confident programme into online facilitated development sessions. A recent session focussed on the personal and organisational learning from their leadership experience of the recent weeks of COVID-19. A survey was used in advance and the responses were a basis for discussions asking the group to reflect on the rapid changes they’ve made and what to keep in the future.

Bespoke Consultancy

PCC offer bespoke consultancy services including the design of training and workshops to meet the specific needs of clients. Recently our advisers Karen Garry and Polly Goodwin devised and facilitated three online workshops that created a structured, neutral, non-judgmental space for CCG commissioners and quality team members from across the country to work with the CQC and the provider to capture and reflect on the learning and potential for future improvement arising from the unexpected closure of a private sector facility. The workshops identified actions and implications for future services.

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