Work together and engage with patients
These are two of the themes in the October edition of PCC Insight which is now available. Articles include Mike Etkind asking, what will make people most likely to attend for a flu vaccination? and considering how best practices can engage with their patients to find out. Helen Northall considers how services can work together to increase resilience and Valerie Amies on the importance of leaders looking after themselves first.
Boosting your resilience
The last year has been a difficult one, who would have imagined last Christmas that we would have been in lockdown, with the NHS seriously tested by a global pandemic. So much change has happened and the resilience of people working in and with health and care services has been seriously tested. Resilience is our ability to deal with, find strengths in and/or recover from difficult situations. Its sometimes referred to as “bounceabiliy” – but bouncing in what way?
Our support, your success
We are not sure that anyone could have predicted what has happened this year and the changes that everyone has seen and continues to see. PCC’s support looks a little different now, mostly delivered virtually, but that hasn’t stopped us supporting health and care organisations across the country. Our expert support is flexible and supports you to succeed in your projects, providing the input needed.
For over a decade PCC has provided support to the NHS by helping organisations to improve services with the emphasis on quality of care and value for money. Many of our clients re-subscribe year on year to our service through an annual contract.
Events and Workshops
Financial management considerations for GP partners
All GP partners need to understand financial management and the implications of being a partner in a monetary sense. This training module aims to furnish all partners with the knowledge and acumen required to play an active part in the business side of their partnership. This two hour workshop delivered using Zoom will include: tax implications and how to manage your personal finances under a non-PAYE model, calculating drawings and dealing with bi-annual tax bills, property – to own or not to own and pension implications. The session will be delivered by a specialist medical accountant.
SocialPrescriberPlus – essential training for social prescribing link workers, care coordinators and health coaches
With the additional roles reimbursement scheme now supporting social prescribing link workers, care coordinators and health coaches, practically focused training is essential for these posts to provide effective and efficient support to practices. This online training delivered via the Zoom meeting platform, runs across three half day modules, with the first two modules taking place on successive days and the third module taking place after the social prescriber has gained experience in the role.
Managing high performing virtual teams
The role of the manager has changed dramatically across the NHS, with over 55% of workers now working from home. This rapid change in team working dynamics is presenting managers with new challenges. This workshop utilises the benefits offered from recent neuroscience research into individual’s psychological safety needs to create an innovative and practical approach for managing virtual teams effectively and efficiently. The online workshop is led by an experienced leadership coach who provides context and expert input.
Influencing is a vital part of communication in the workplace. Influencing is a combination of persuasion and negotiation – being able to persuade and negotiate with others to reach a win-win solution. Learning influencing techniques leads to smarter and more effective working. This session covers key principles of influence; how we are influenced and how to influence others, attitudinal change, the importance of active listening, and how showing empathy and building our emotional intelligence can increase our levels of persuasion.
“The coaching gave me the confidence to know that I am driving the practice in the right direction”Practice manager, Norfolk
Read about our leadership support and executive coaching support
NHS England North West recovery cell
PCC facilitated the NHS England and Improvement North West Primary Care senior leadership team to coordinate COVID-19 recovery planning. The primary care leads discussed their individual prioritisation plans for recovery and considered how they fitted into current ICS/STP, regional and national frameworks. The meeting enabled the group to recognise and understand more about the way in which risks across contractor groups were interdependent.
Alliance confident leaders programme
PCC’s Helen Ellis worked with Liverpool Networks Alliance to convert some of their face-to-face confident programme into online facilitated development sessions. A recent session focussed on the personal and organisational learning from their leadership experience of the recent weeks of COVID-19. A survey was used in advance and the responses were a basis for discussions asking the group to reflect on the rapid changes they’ve made and what to keep in the future.
Worcester away day
PCC’s Polly Goodwin recently worked with Worcester Acute Hospitals NHS Trust before lockdown to run a creative and fun team building activity for over 100 staff. The day was intended to encourage finance and supply chain staff to work differently.