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  • Access to PCC events and training for you and your team

    18 October 2017

    As increasing numbers of practices ask to access our events, training and e-learning courses, PCC has created an affordable version of its highly regarded subscription service for practice teams. The service includes places at our face-to-face events, such as customer service training for reception teams and sessions on how to manage difficult conversations, influencing skills and leadership. E-learning, including courses on managing risk on social media and presentation skills, allow staff to develop their skills with minimal disruption to the daily routine. Subscribers also get unlimited access to a growing range of webinars led by our experts on contracting and premises issues. Download a full description of the service: http://bit.ly/2xOPRAa

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  • NHS England’s revised policy and guidance manual for primary medical services 2017

    17 October 2017

    NHS England, with support from Primary Care Commissioning (PCC), is arranging a number of events to inform primary medical services commissioners of key points and updates contained in the revised policy and guidance manual due in autumn 2017. There is no fee for commissioners.

    This event on 21 November in Birmingham, 23 November in Bristol, 28 November in London, 5 December in 5 December in London and 7 December in Manchester covers the key aspects of the general duties under delegation, primary care commissioning, contracts and how to apply changes if or when necessary. These are outlined in NHS England’s recently revised guidance entitled Primary Medical Care Policy and Guidance Manual (PGM). This includes the regulations required to manage and govern these contracts properly.

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  • New programme promises way forward for practice managers

    12 October 2017

    Practice managers are crucial to the success of primary care, but their leadership development needs can be overlooked. We offer a tailored programme to enable them to develop the skills and confidence to embrace changes that could ease current work pressures and help their practices to become fitter for the future. “Practice managers see where improvements could be made, they recognise the potential to bring in new skills, change existing working practices or work with other practices to solve common problems, but the demands of the here and now always seem to get in the way,” says Helen Ellis, PCC’s lead for personal and team development. PCC has introduced the Confident Practice Manager, a development programme to help managers break the vicious circle of demand. “The programme recognises the dilemma that the more urgent the need for change, the less likely it is that managers will feel able to focus on the leadership skills they need to make change happen. This course is designed to help them get quick results and start moving forward with a minimal investment of learning time,” she says. The Confident Practice Manager will suit any practice that recognises the need to improve leadership capability to enable long-term improvement, including those supported by resilience funding.

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