• Charlotte Goodson


    Charlotte has over 20 years’ experience in the health sector locally, regionally and nationally.

    She has worked with Department of Health-led committees in developing pharmaceutical services regulations and was seconded to the DH to write the guidance to accompany the NHS (Pharmaceutical Services) Regulations 2012, focussing on both pharmaceutical needs assessments (PNAs) and the determination of applications for new or additional pharmacy and dispensing appliance contractor premises. These documents formed the basis of the current DH documents relating to the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013, as amended (the 2013 regulations).

    She is recognised as a national expert on 2013 regulations and the preceding regulations and runs local and national events focussing on various elements of the regulations including  PNAs, market entry and rurality. She is currently updating the NHS England pharmacy manual.

  • Claire Walters


    Claire has experience of working in the NHS for ten years and has a wealth of knowledge of primary care services in particular NHS dentistry. During this time she led of various projects including service redesign, commissioning of services and the transformation of community services. She also has extensive experience of training and development in the private sector

    Claire has successfully managed a primary care dental contract team along with a significant dental budget within PCT ensuring that services were commissioned effectively whilst providing patients with a wide range of accessible, quality services.

    Claire has been a key member of the dental contract reform programme since it started in 2010 as well as holding an advisor role with PCC where she supports the North and Central Midland areas.   Claire is a key member of PCC’s dental, eye health and personal and development team and delivers national and local courses across the country.  More recently Claire has been involved in the development and delivery of our Customer Services programme to general practice reception based team.  These sessions have received excellent feedback and the programme is now evolving to offer additional courses to a wider audience.

    Claire plays a key role in the development and successful running of the Making Prevention work in practice part of the developing dental leadership programme which allows dentists to be come local leaders and trainers in their own right to develop the skill mix of their teams.  Claire also assists with the accreditation and assessment of dental nurses who are trained under this programme.

    Claire is an experienced facilitator who has facilitated both large and small meetings as well as providing bespoke facilitation on request.


  • Karen Garry

    Personal and team development adviser

    With over 20 years experience in the public and voluntary sectors, Karen is a skilled facilitator and trainer who supports teams and individuals to adapt and respond effectively to the changes in policy and practice that shape services and drive improvement.

    Her experience enables her to enter each new situation with an open, enquiring mind and the ability to respond to the needs she finds there; offering a flexible approach, thinking on her feet and tailoring  services to support clients to develop and succeed.

    Karen enables groups and teams to make the most of the time they have together to share learning and think about new ways of working. She is supporting general practice to introduce Clinical Pharmacists into their teams and to their patients as part of the national workforce development programme, helping them to recognise the impact of having new clinical roles within their multidisciplinary teams and to identify success factors.

    As a trainer Karen designs courses to meet clear learning objectives and provides a mixture of training approaches to meet the needs of all learning styles, so that everyone can participate fully and have an equal chance to learn. She has recently joined the PCC staff team having been an associate.


  • Sarah Jones


    Sarah has worked in the primary care health sector for many  years.
    Sarah works as an advisor with PCC working across the north of England, she advises subscribing organisations regional teams and clinical commissioning  groups (CCGs) on commissioning and contracting across the four primary care professions but also working with the new architecture of the NHS. Sarah has participated in PCC consultancy work, including delivering the eye care support in primary care support organisations (PCO).