Annual contracts

For over a decade PCC has provided support to the NHS by helping organisations to improve services with the emphasis on quality of care and value for money. Many of our clients re-subscribe year on year to our service through an annual contract.

We continually listen to our clients to understand their support needs and have produced two annual contracts to our clients, which are a cost effective way of purchasing our support, these are:

  • Subscription contracts
  • Credits contracts.

Our subscription offers contain the following components:

  • Local workshops
  • Event and face-to-face network places
  • E-learning
  • Unlimited access to our quality assured helpdesk
  • Unlimited access to our surgery sessions run by our team of experts and webinars

Our credits contracts offer a flexible approach to delivering your support requirements. Credit contract holders can choose to buy components from the subscription offer.

Local workshop

We have developed a comprehensive list of workshops for our subscription contract holders to consider, which covers:

Dental services
Eye health services
Medical services
Pharmaceutical services
Personal and team development

If you have specific support requirements that aren’t currently included in our workshop offers we may be able develop and deliver that workshop for you. We are continually reviewing the content of our workshops as well as developing new ones.

Event and face-to-face network places

We run a number of events each year. We evaluate our delivery and continually make improvements to the session we deliver to ensure delegates get a good experience when receiving our support. An annual contract gives clients discounted events places.

To find out more about our events go to our events calendar where we are continually adding new sessions.


E-learning has always been a popular choice for our annual contract holders. We have seen a significant increase in uptake of our e-learning courses in the last year.

E-learning provides a great alternative to virtual events or face to face learning, allowing learners to develop new skills at a time that suits them. Our courses also complement our personal and team development events providing delegates with a way to refresh and update existing skills.

Feedback from our recent customer survey revealed that customers would like a wider range of e-learning topics to choose from and also a choice on the duration of the course.

Annual contracts taken out from 1 January 2021 will have access to our new e-learning courses for the period of the contract term. We have an extensive library of courses and we will be making new topics available during the year.

The new courses available are:

Change management

One of the biggest challenges with change is how people will respond to it in their various roles. These courses will help you to apply general guidelines for an effective change transition. You will understand how to communicate the reasons for change, involve the correct people in the change process, create effective teams, and communicate regular updates on the progress.

Collaboration – working across organisations

Collaborative working can bring many benefits, including company performance and employee satisfaction. This playlist explores the reasons for collaboration in the workplace, the different types of collaboration, and the key to successful collaboration including establishing a strong team and picking the right tools for the job.

Communication/presentation skills

Communication is one of the most important aspects of our life, be it in the workplace or your personal life. To communicate effectively with others and build good relationships, it’s important to tailor your communication style to your audience. Using a range of realistic examples, scenarios and challenges, it’s the ideal starting point to begin building your communication skills.

Whether it’s presenting to your peers or addressing a large audience, presentation skills are essential for effectively communicating your message. These courses provides an introduction to delivering great presentations. Using a range of realistic examples, scenarios and challenges, it’s the ideal starting point to begin developing your presentations skills.

Customer service

Customers are a vital part of every business so taking time to learn about good customer service is more beneficial than you might think. Great customer service needs great communication. In these courses, you’ll find tips to help you to ensure you get your communication right using a range of realistic examples, scenarios and challenges, to begin building your customer service skills.

Health and wellbeing

In today’s fast-paced world, the secret to success is often the way we look after ourselves and how we build habits that help us deal with stress and new challenges. Healthier staff are generally happier, more motivated and productive, so it’s important for employers and employees to prioritise health and wellbeing. This playlist brings together a range of health and wellbeing tools to help you be your best.


What is your negotiating style? Deciding on your style should be a major part of your preparation before negotiation begins. In this series, you will learn about those processes as we cover appropriate use of power, influencing techniques, how to get others to follow your lead, win-win negotiations, maximising your core influence. This playlist provides an introduction to influencing and negotiation, using a range of realistic examples, scenarios and challenges.

Influence (1984) explains in detail the fundamental principles of persuasion. How do you get people to say yes? How do other people get you to say yes? This will help you understand the psychology behind their techniques, enabling you to unleash your own persuasive powers, while also defending against their tactics of manipulation.


When it comes to leadership, there is no one-size-fits-all approach. This playlist presents some key leadership styles and looks at why it’s important for leaders to adopt a variety of different styles. It provides an introduction to leadership, using a range of realistic examples, scenarios and challenges. It’s the ideal starting point to begin building your leadership skills.

Managing a team

Teams can be a challenge to manage well – for example, it’s common to experience conflict within a team, and there is usually the opportunity for most teams to work better towards their goal. This playlist demonstrates areas where managers can step up and provides practical advice on how to do this. Both established and new managers will learn how to delegate better and how to motivate their team to achieve greater things. It is for anyone looking for a clear, easy to understand introduction to team management.

MS 365 – Useful Excel functions

This playlist has a range of resources on MS 365 Excel.

MS Office

This playlist has a range of resources on MS office products including MS Teams, Excel, Word and Powerpoint.

Project management

Planning a project can often feel like a complex, overwhelming process. In these e-learning courses you’ll learn techniques to keep your project on track and prepare you for then thing can go wrong. These courses are for anyone looking for a clear, easy to understand introductions to managing a project.


In today’s fast-paced work environment, resilience is an important skill for all individuals as it relates to your ability to ‘bounce back’ and move on from challenging situations. Resilience is how you as an individual respond to daily pressures both during work and in everyday life. This playlists will help you to understand how you can build your resilience in the workplace.

Team development

Everyone in your team is different but you succeed and fail together. In this playlist you’ll learn how you can manage your team members so they can flourish both together and as individuals, and better align your team’s development with organisational objectives.

Time management

Knowing which task to focus on at any time can sometimes be a real challenge. In this playlist you’ll discover the difference between urgent tasks and important tasks and learn how to prioritise your tasks for better time management. It is for anyone looking for a clear, easy to understand introduction to managing their time more effectively.

Existing annual contract holders can choose to have access to our new e-learning offer too. To find out more, please contact

Unlimited access to our quality assured helpdesk

Unlimited access to our helpdesk is only available to annual contract holders. Through our helpdesk we provide quality assured answers within three working days of receipt but often answers are provided much sooner. Our helpdesk support covers primary care contracting/commissioning, finance and premises.

Our team of in-house experts manage our helpdesks. This slide share provides details of frequently asked questions we have received and answers we have provided.

Surgery sessions and webinars

Annual contract holders have unlimited access to surgery sessions which give you access to colleagues working across the country. We are currently running surgery sessions for dental services, eye care services, medical services, PCNs and premises. These networking opportunities, led by our expert advisers, are delivered via Microsoft Teams and give our contract holders an opportunity to raise and discuss their current issues and concerns, as well as sharing what’s working well.

Our surgery sessions and webinars are detailed in our national events calendar.

CCGs can choose to allow their practices and PCNs to access support from PCC using their contract.

If you would like to know more about our annual contracts or other support we could deliver please contact

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