GP practices in Luton have worked together to provide more than 3,000 extra appointments a year including halving the number of appointments lost due to patient non-attendance.
As well as freeing up appointments, the initiative has improved satisfaction with services and cut complaints by 12%. The network has also realised savings of £50,000.
NHS England has made a video highlighting the network’s achievements.
Following Mid Staffs and other high-profile failures of NHS care, the Health Foundation commissioned research into what the NHS can learn from other sectors. A team from the University of Leicester and Cardiff University examined failure, recovery and resilience in the criminal justice system (policing, youth justice, prisons) and education. The research examined the journey to recovery for six previously failing or poorly performing organisations, to identify the key strategic themes and actions that are relevant for health care policy and practice.
NHS England and NHS Improvement have published advice on mental health in older people aimed at general practice teams. The document, which helps to identify when a mental health diagnosis and follow-up are appropriate, has been endorsed by the Royal College of General Practitioners, the Royal College of Psychiatrists, the British Geriatrics Society and Age UK.