Consultancy and project support

20 November 2018
We provide support for a range of programmes and local projects, including but not limited to:
 
Developing primary care networks
Primary care networks are the key to sustainability for existing primary care organisations – and promise to be the building blocks of the integrated care systems of the future. Successful primary care networks will be built on common purpose, clear vision and strong relationships. We can help you to clarify the possibilities if you’re starting out and help you to take the next steps if you are already on the journey. More…
 
Resilience and improvement planning
Resilience is not just for practices in trouble but something all should aspire to. Defined as “the capacity to recover quickly from difficulties”, strengthening your resilience will improve the morale of your team and increase your ability to cope with demand, workload and other pressures. More…
 
GP practice business development
GPs and practice managers don’t have time to close the doors and sit down to make plans to improve the business, but without an effective plan no organisation can make the improvements necessary for sustainability and growth. Our team includes experienced practice managers who can work with your team to get the business on the right track and keep it there. More…
 
Conflict of interest training for CCG boards
Delegation of responsibility for primary medical services contracts to CCGs increases the risk of conflicts of interest that could result in bad publicity and legal challenges. NHS England has produced guidelines and mandatory online training for CCG boards, but there are no handbooks, rules or algorithms that can give the right answer for every situation. Our workshops for CCG governing bodies enable them to work through scenarios and discuss local issues to development the judgement and insight to evaluate risk. More…
 
Managing practice mergers
Mergers are one solution to the problem of failing practices, but they should not always be seen as a last resort. A merger may suit practices seeking to benefit from greater scale but unwilling to rely on informal arrangements. Our support often starts with a workshop to consider the implications of a merger and discussion of the other possible options. We also provide project managers with experience of managing practice mergers to see the process through to a successful conclusion. More…
 
Understanding primary care: training for STP/ICS boards
Primary care will play a key role in any vision of integrated care, but unless those in charge of sustainability and transformation partnerships (STPs) and emerging integrated care systems (ICSs) understand the legal, contractual and cultural implications of joined-up services, the development of integrated care will stall or fail.  We can support STP/ICS boards to recognise the possibilities and limitations of existing and new contracts, the practical considerations of working with general practice and other primary care providers and the factors likely to enable or negate good engagement. STPs often complain about the different language spoken by colleagues from other sectors. Our support can help them to speak primary care. More…
 
Training for primary care commissioning committees
CCG boards need to understand how primary care contracts can help them to achieve – or prevent them from achieving – their strategic aims. Primary care commissioning committees, the decision-making bodies for the exercise of delegated powers, may include individuals with no knowledge or direct experience of contracting. Yet CCGs with full delegated responsibility for primary medical care contracts are responsible for reviewing existing contractual arrangements and managing failing and underperforming contracts. More...
 
Contract reviews and audits 
Ever changing commissioning arrangements have taken their toll in terms of continuity, capacity and organisational memory. Commissioners don’t always know where all their contracts are or whether they have been drafted correctly. Often these questions won’t be asked until a dispute arises with a provider, by which time it is too late. If contracts have fallen between the cracks or were incorrectly drafted, you need to know. We have worked with CCGs to audit their existing contracts to ensure that they are getting the services they think they’re paying for and to avoid the reputational damage and other costs of contract disputes. More…
 
Premises strategy 
Local system transformation plans ultimately depend on the availability of safe, modern premises that are fit for purpose now and able to cope with changing patterns of demand and service delivery. The regulations governing premises have not adapted fast enough to accommodate changing need and few commissioners or primary care providers have the expertise or resources to bring premises up to the minimum standard let alone build the primary care infrastructure of the future. Our experts can help you to understand how to work within the rules to shorten planning cycles and maximise funding opportunities. More…
 
Bid writing
General practices and other primary care providers can no longer rely on their core contracts for a sustainable income. Writing bids and responding to tenders is an art that requires a mixture of keen attention to detail, absolute clarity and persuasion. More...
 
If you interested in talking to PCC about any of the areas listed above or need support for other primary care related work, please contact us at enquiries@pcc-cic.org.uk with “consultancy” in the subject line.
 
Our associates
PCC works with a network of associates to provide our clients with access to a wide range of skills and expertise. If you have experience in primary care management, organisational development, transformation projects and related areas and are interested in working with us, please email enquiries@pcc-cic.org.uk with “associate opportunities” in the subject line.
Consultancy and project support

Latest News

Practice team development: care navigation and signposting

24 January 2019

Reception staff can make a big difference to workload and the smooth running of the practice by making sure patients see the most appropriate professional. Active signposting is the first of the ten high impact actions (HIAs) to release time for care set out in the GP Forward View. According to NHS England active signposting “provides patients with a first point of contact which directs them to the most appropriate source of help”.

PCC’s care navigation and signposting session empowers the reception team to offer choices to patients enabling them to make informed decisions about their care and how to access the most appropriate professional first time. The session examines models of care navigation and the fundamentals of signposting and social prescribing (HIA number 8). It then goes on to consider how roles within the reception and admin team can evolve to enable staff to deliver what they’ve learnt. Contact enquiries@pcc-cic.org.uk for more information.

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Leeds first city to fully join up with GP Connect

23 January 2019

NHS Digital is ensuring that clinicians have access to patients’ GP records right across Leeds.

The GP Connect service allows GP practices and authorised clinical staff to share and view GP records digitally and allows them to make better decisions about a patient’s care. This means that clinicians in hospitals across the city will be able to access patients’ previous encounters with GPs, improving the data link between the care received at primary and secondary care.

The service is available to all GP practices in Leeds after GP system supplier TPP last month joined EMIS Health in implementing GP Connect.

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RCGP figures show access to GPs is lowest for 15 years

23 January 2019

The Royal College of GPs has compared population statistics with figures from NHS Digital to show that the ratio of GPs to the overall population is at its lowest for 15 years. In 2017 there were 6.19 full-time equivalent GPs per 10,000 population compared to 6.56 in 2007. The ratio is the lowest it has been since 2004. Figures for 2018 are not yet available.

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Plea for feedback on e-referral service leaflet

23 January 2019

More patients are now using the NHS e-referral service which allows patients to book their own hospital appointments. NHS Digital has asked practices to comment on the materials used to promote the service via a short survey.

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Equity and health services

23 January 2019

Governments around the world are determined to eradicate unfair differences in health care access, quality and health outcomes. This paper from York University summarises the methods for analysing health equity to help policymakers with the allocation of health sector resources.

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