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Dealing with difficult people and situations – courageous conversations
This workshop looks at workplace challenges and fears, what causes stress in these difficult situations, and how to cope with them. We discuss how to build personal resilience and develop assertiveness skills, followed by a session on courageous conversations – things to consider and top tips. We also spend time testing out some difficult conversations, to help you to understand what to do when you face resistance or hostility.
The session on 13 February in Birmingham, 17 July in Leeds, 14 August in London and 2 October in Birmingham is interactive and outcomes-focused and includes practical advice on managing situations and avoiding conflict. It encourages self-reflection but also benefits from the group’s shared experience.
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