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Dealing with difficult situations

Have you ever found yourself worrying before a meeting or conversation? We’ve probably all been in that situation, you know the one where you would rather be doing anything else.

Barrie S
Barrie Sample

So where do these emotions and feelings originate?

They could be the result of a previous bad experience or, a perception that has been imposed on us by others.

If you are about to face a challenging situation, there are tools and techniques you can use to help lessen your feelings of worry and anxiety.

Here are my top five tips for managing difficult situations.

1: Obtain the facts.
Gathering relevant information is the first step to a successful conversation. Be aware of how other people with powerful characteristics might influence you with their opinions. Work through specific examples of what happened and when and how the situation came about, ask the other person for examples and their views where possible

2: Actively listen.
Carefully consider any opposing viewpoints, before speaking up. You are much more effective at listening if you can focus your attention to both what is being said and the body language used. Active listening results in more co-operation and collaborative working

Tip 3:Planning and preparation.
Your ability to adapt ‘in the moment’ while handling the situation will be aided by careful planning and preparation. If you’re planning for a difficult meeting, try to find out who will be attending, what their role is, and where you might be able to contribute. Being clear about others involved and where you can add value will help reduce stress levels and help create a positive outcome.

Tip 4: Talk to your colleagues or likeminded individuals.
When you’re faced with a potentially difficult situation, it can be immensely beneficial to sit down and discuss with colleagues or like-minded individuals on the potential course of action to take.

Tip 5: Self-care.
We are all responsible for our own self-care and for taking time to look after ourselves. A good night’s sleep the night before a potentially challenging situation can help your body and mind to feel rested, so you’re more likely to be at your best when entering the situation. Think about what relaxes you and try not to focus on the anxiety.

Keep in mind that the more you encounter and manage those situations, the more practised you are and the more resilient you become.

Dealing with difficult situations – courageous conversations is one of the workshops PCC offers. See our event calendar for more details.

Barrie Sample, Personal and team development trainer, PCC.

Last Updated on 29 March 2023