Developing sustainable primary care

17 May 2017

Challenges facing general practice are increasing. This comes at a time of increased patient need, high demand for services and growing challenges in retaining and recruiting clinical team members. Day-to-day challenges also limit the ability of general practices to clearly plan for a sustainable future.

PCC has been supporting practices to prepare for the future by looking at ways they can become more sustainable. From our work so far, the following themes have emerged:

  • The need to ensure practices are well run, claiming appropriately and considering how the practice, as a whole, could work smarter.
  • Planning for the future –how a practice will need to change in the next three to five years and how steps towards this can start now, to achieve early wins and boost morale.

General practices are responding to the increasing demands they face in several ways. Some are merging with other like-minded practices or working with other partners in the health economy. Others are collaborating to share back office or clinical skills to enable them to manage patients and workloads most appropriately. This includes signposting to alternative local services.

PCC helps practices to manage these necessary changes through providing help such as:

  • Project management support with mergers
  • Experienced practice management support to mentor and develop practice managers
  • Signposting and reception staff training
  • Premises strategy and relocations advice

We also work with groups of practices to develop collaborative models and facilitation to encourage a clear vision and viable business plan.

Much of this support has been funded by NHS England or CCGs under the General Practice Resilience Programme, part of the GP Forward View.

If you would like to discuss how PCC can support your practices, contact enquiries@pcc-cic.org.uk

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