Don’t let the digital revolution just happen to your practice

20 September 2018

Is the digital revolution the end of general practice as we know it or a vital step to modernisation?

Whatever your view, it seems clear that the digital revolution is coming to general practice, with £45m earmarked for online consultations by NHS England in the GP Forward View and new technology providers vying to get into the market.

An event from PCC brings together commissioners, GPs who are already using some of the services on offer and a leading lawyer who will consider the wider implications for general practice, including how services can be commissioned to ensure that “disruption” is not a destructive force.

Delegates will hear from GPs who are using non-AI based technology to help manage workload and improve the experience of patients.  They will also hear from a private provider of online consultations – do these services amount to a competitive threat or an opportunity?

Robert McGough, a partner at specialist lawyers Hill Dickinson looks at the legal model for e-consultations and the potential implications for contracting. There are potentially wide-ranging implications for CCGs and practices, particularly for online only services such as those that have recently opened in London and involve patients de-registering from their existing practice.

Practices will get the information they need to decide whether to embrace new technology or run the risk that non-NHS providers could enter the market in competition with them.

The event is on 15 November in Manchester.


Our Services

Latest News

Grammar and effective writing

19 February 2019

Grammar and effective writing helps you to discover the underlying rules and conventions of writing, consider the impact of your writing decisions and develop your own writing and editing skills.

Read More

Is the health secretary shaking up NHS IT for the better?

19 February 2019

Matt Hancock has taken a close interest in NHS IT, banning fax machines, insisting that email should replace paper and most controversially championing the use of AI and other high-tech alternatives to face-to-face clinical consultations. Is his hands-on approach a good or bad thing? Vote at

Read More

Digital innovation in general practice - why, what, how?

19 February 2019

In line with the NHS Long Term Plan and the GP contract, new tools and services are already allowing general practice to work in new ways. Patients already have access to online appointment booking and prescription requests. What else can we offer as a range of contact options?

This half-day event on 25 April in Birmingham, 4 June in Leeds and 13 June in London for primary care commissioners and general practice leaders highlights how digital technology is providing new ways to see patients. We will hear from guest speakers with case studies that illustrate the range of e-consultation products and services available and what is already being done today. We also consider the legal constraints that commissioners and providers should be aware of.

Read More

Correspondence management

18 February 2019

GP practices that have got to grips with correspondence management have realised impressive savings in GP time and increased the job satisfaction of clerical teams. This half-day workshop on 9 May in Manchester and 25 June in Birmingham shows you how it’s done.

Practices receive hundreds of items of correspondence each week. Up to 60% of this could be managed by the clerical team without involving a GP.

The savings can be impressive. A case study on the NHS England website looked at the example of a practice with a 13,000 population, which managed to save each of its five GPs around an hour and a half a day - the equivalent of a day a week - by redesigning correspondence workflows. NHS England estimated the cost saving at £20,000.

Read More

Daffodils set the standard for end of life care

18 February 2019

GP surgeries will now be able to display a daffodil mark as a sign of commitment to improving end of life care, as part of a new partnership between the Royal College of GPs and the terminal illness charity Marie Curie.

The mark, synonymous with the charity, is based on a new set of criteria called the “daffodil standards” – a set of eight quality improvement statements designed to support primary care teams in delivering care to patients living with an advanced, serious illness or at the end of their lives, and their loved ones.

Read More