All NHS organisations continue to face change. The newly published NHS long-term plan has emphasised the need to accelerate the development of primary care networks, changing the way services are delivered in future. Those organisations that prepare for change will be in a position not only to survive it but to get the best possible outcomes for their patients.
Change happens in everything we do. Some changes work while others can hit barriers that could have been avoided.
This session 28 March in Birmingham, 6 June in Manchester and 10 July in London is designed to equip you to become a capable agent of change, increase your resilience and show you how to improve your chances of getting the best possible outcomes.
Reception staff can make a big difference to workload and the smooth running of the practice by making sure patients see the most appropriate professional. Active signposting is the first of the ten high impact actions (HIAs) to release time for care set out in the GP Forward View. According to NHS England active signposting “provides patients with a first point of contact which directs them to the most appropriate source of help”.
PCC’s care navigation and signposting session empowers the reception team to offer choices to patients enabling them to make informed decisions about their care and how to access the most appropriate professional first time. The session examines models of care navigation and the fundamentals of signposting and social prescribing (HIA number 8). It then goes on to consider how roles within the reception and admin team can evolve to enable staff to deliver what they’ve learnt. Contact email@example.com for more information.
NHS Digital is ensuring that clinicians have access to patients’ GP records right across Leeds.
The GP Connect service allows GP practices and authorised clinical staff to share and view GP records digitally and allows them to make better decisions about a patient’s care. This means that clinicians in hospitals across the city will be able to access patients’ previous encounters with GPs, improving the data link between the care received at primary and secondary care.
The service is available to all GP practices in Leeds after GP system supplier TPP last month joined EMIS Health in implementing GP Connect.
The Royal College of GPs has compared population statistics with figures from NHS Digital to show that the ratio of GPs to the overall population is at its lowest for 15 years. In 2017 there were 6.19 full-time equivalent GPs per 10,000 population compared to 6.56 in 2007. The ratio is the lowest it has been since 2004. Figures for 2018 are not yet available.
More patients are now using the NHS e-referral service which allows patients to book their own hospital appointments. NHS Digital has asked practices to comment on the materials used to promote the service via a short survey.