Making an impact on Abbottswood

29 June 2017

Adapting its skill-mix was very much on the radar of the Abbottswood Medical Centre in Pershore, Worcestershire 18 months ago.

The practice saw it as a route to improve access and relieve pressure on GPs.

Against that background, says practice manager Helen Perry, NHS England’s clinical pharmacists in general practice initiative “seemed to be the right programme at the right time”.

Perry says the pharmacist they recruited through the programme is a confident and personable professional whose work has improved patient care and reduced the burden on GPs.

Perry and the six GP partners and one salaried GP value the input the pharmacist is making.

“She is making a difference and we can see the potential for expanding the role: she is a very committed professional who is suggesting things she could be doing. She comes to GPs with ideas and her work is having an impact. Previously we only had the clinical commissioning group providing a pharmacist to come in and do a specific piece of work.”

Soon after the clinical pharmacist began work last April the practice undertook a major training exercise with its reception team to improve the signposting of patients to the appropriate health professional.

Perry explains: “We had a huge education and training exercise with the reception team and the clinical pharmacist was very much involved in that. This was aimed at improving the signposting of patients and coincided with us recruiting two advanced nurse practitioners over the last two years. We wanted the reception team to confidently direct calls from patients to professionals other than GPs where that was appropriate.

“Appointment pressure has fallen and patients are being seen appropriately and more quickly.”

The pharmacist runs her own hypertension clinics and Perry says patients are responding well to these.

“Initially GPs referred patients to the hypertension clinic but now all new cases of patients with hypertension are directed to the pharmacist who manages their care.”

Patients have responded positively to the pharmacist’s expertise, Perry says.

“They are coming into the clinics without any problems although we haven’t done a patient survey yet. The pharmacist is very personable and she has had real successes with a few patients we we have had with non-compliance issues.”

Case studies Case Studies

Latest News

GPs urged to make most of cancer screening dashboard

22 June 2018

GPs and health organisations are being urged to help to improve rates of potentially lifesaving cervical screening by making the most of an online data tool.

The tool provides in-depth information on screening levels and shows where they could be improved. It was launched a year ago by NHS Digital, Public Health England (PHE) and Jo’s Cervical Cancer Trust.

CCGs, GP practices and local authorities can look up their data to see where to focus work on improving access to screening.

Read More

Reducing emergency admissions

22 June 2018

A parliamentary report warns that hospitals, GPs, community services and social care need to work together more effectively to prevent emergency admissions to hospitals. It concludes that NHS England needs to deliver on its five-year plan to move care into the community and out of hospitals.

Read More

Five components of value-based approaches to health and care

22 June 2018

A paper from NHS Confederation explores how the adoption of value-based health care could be spread across all parts of the system, maximising the benefits for those who use NHS and wider services. It also explores the central challenge of how value-based health care is embedded across the whole system.

Read More

Childhood cancer survival

22 June 2018

The Office for National Statistics has published data on cancer survival in England for specific cancer sites by age, sex and stage at diagnosis.

Read More

2017 adult inpatient survey

21 June 2018

Results from the 2017 inpatient survey, compared with results from surveys dating back to 2009, show gradual improvements in a number of areas. This includes patients’ perceptions of the quality of communication between themselves and medical professionals; the quality of information about operations or procedures; privacy when discussing their condition; quality of food; and cleanliness of their room or ward. The results also indicate that responses to some questions are less positive or have not improved over time. This includes patients’ perceptions of noise at night from other patients; emotional support from staff during their hospital stay; information on new medications prescribed while in hospital; and the quality of preparation and information for leaving hospital.

Read More