PCC is delighted to have been commissioned to support practices to implement the community pharmacist consultation service (CPCS) referral pathway. The contract is to help practices review processes to increase the use of the service, essentially to increase referral numbers.
We are mobilising a national support programme which aims to provide practices and PCNs with:
- Support developing and implementing an action plan
- Access to resources
- Training in persuasion and change management skills
Our team of facilitators has a wealth of experience in working with practice teams and we understand and are sensitive to the challenges they face. We can adapt and nuance the support according to where the practice is in the process and their levels of confidence about referring.
We’re working with regions and ICS leads to establish the support required in practices and PCNs – it could be conversations with the practice manager about the barriers they’re experiencing and how to support the staff to overcome them, or it could be group coaching workshops at PCN level – looking at how to increase referral numbers and keep the momentum going. In addition, we’ll be delivering introductory webinars and online training sessions covering softer skills such as influencing skills which can help to build confidence in those making the referrals and having the conversations with patients. These can be accessed by all practices.
There’s a network on NHS Networks for participating practices to build a community where they can share experiences and access resources. All the support is free for practices to access.
It’s an exciting programme and we’re looking forward to sharing the journey over the next few months. For more information https://www.pcc-cic.org.uk/cpcs/
Last Updated on 30 March 2022
