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Practice support – impact of COVID-19

PCC recently supported a Sheffield practice to identify and understand the impact that COVID-19 had on all aspects of its work, helping the practice to proactively capitalise on, and embed the changes and service adaptions that had been made.

We did this by providing an assessment tool to each team within the practice, so they were able to consider and then assess all the changes and adjustments the team and the practice had made.

The tool helped them to explore what was working well for staff and patients, which changes they could continue with, what changes could be made to work well with some modifications and what changes hadn’t delivered results and should be discontinued.

Based on their responses PCC produced a summary report that was taken to a practice meeting. A PCC adviser also joined this online meeting and facilitated a conversation that gave everyone time to share their views and reflect on the findings.

The conversation resulted in an action plan (looking at short, medium and long-term actions) that the whole practice understood and supported and which they are now working together to implement.

Last Updated on 11 November 2021