Communicating for professional success

Alongside your own technical expertise, communication is the key skill that influences your professional success. In a world where texts, emails and tweets are often sent without a second thought, the importance of a considered and effective approach to communication has never been greater.

This course demonstrates how to choose and use appropriate communication methods to achieve your individual and organisational goals. You’ll explore how communication drives successful collaborations and wins support for ideas, while improving your listening, speaking and writing skills. You’ll also discover how to communicate in some of the most challenging professional situations.

This course enables you to:

  • Understand the impact effective – or ineffective – communication has on you, your organisation and your professional career
  • Select and apply appropriate communication methods to achieve your goals
  • Improve your listening, speaking and writing skills
  • Collaborate effectively with others
  • Deliver persuasive presentations and negotiate successful deals
  • Communicate in difficult professional situations

This course is designed to appeal to all professionals working at any levels.

Learning outcomes

Communication in a professional context

  • How important is it to get communication right?
  • What is the essence of effective communication?
  • What is the essence of effective communication?
  • What are the barriers to successful communication?
  • What skills do I need to be an effective communicator?
  • Is it ever acceptable not to communicate?

Sharing information with others

  • When should I share information with others?
  • What methods should I use?
  • How should I communicate in writing?
  • How can I communicate without words?
  • How should I use social media in a professional context?

Collaborating effectively

  • What role does communication play in team projects?
  • How can I establish rapport with others?
  • How can I become a good listener?
  • How should I run a meeting?
  • How can I facilitate communication between others?
  • How should I evaluate my performance?

Persuading and negotiating

  • How can I engage people who have no interest in what I’m saying?
  • How can I win over the audience during a presentation?
  • What’s the best way to negotiate?
  • How can I say “no” without causing offence?
  • How should I sell myself in a pitch or interview?
  • How can I persuade people not to do something?

Communication in challenging circumstances

  • How do I make myself understood in international contexts?
  • What accessibility issues should I be aware of?
  • How should I talk about change?
  • How should I communicate in a crisis?
  • What’s the best way to deliver criticism?
  • What can go wrong?


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