Risk management

20 July 2016

The media is full of stories involving serious problems that have suddenly struck particular enterprises. The cause may be external and beyond the organisation’s control (such as a natural disaster) or internal (such as a failure to comply with regulations, or issues with quality control).

Whatever the cause, you are left to wonder why top management were not aware of the possibility so that they could take evasive action – or at least be in a position to react quickly and positively when the problem arose.

Risk Management looks at the concept of risk management and how it has developed, the sort of infrastructure and processes it requires, and the impact it has on traditional control systems. It also looks at some of the problems which have made national and international news.

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Building resilience for professional success

20 July 2016

Resilience is our ability to overcome life's challenges and manage change. This emotional intelligence is essential when navigating your career, which will inevitably face uncertainty and setbacks.

Planning ahead for uncertain times can ensure your career stays on track and you retain an effective balance between life and work even in the most stressful times. This e-learning course will help you build higher levels of resilience so you can better deal with difficulties and obstacles. It will also help you cope well in the face of change, making you more likely to succeed and progress at work. You will learn not only to harness the skills and attributes you have, but also to develop those that you don't possess.

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Communicating for professional success

20 July 2016

Alongside your own technical expertise, communication is the key skill that influences your professional success. In a world where texts, emails and tweets are often sent without a second thought, the importance of a considered and effective approach to communication has never been greater.

This course demonstrates how to choose and use appropriate communication methods to achieve your individual and organisational goals. You'll explore how communication drives successful collaborations and wins support for ideas, while improving your listening, speaking and writing skills. You'll also discover how to communicate in some of the most challenging professional situations.

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Managing from within the team

20 July 2016

Most managers are members of the team they manage. This creates tension between the need to complete your own work and the need to manage the rest of the team.

This course helps managers to balance these two roles, manage their team’s workload and delegate effectively. It takes you through how to successfully communicate at different levels within your organisation as well as how to avoid or manage conflict within your team.

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Managing risk in social media

3 February 2016

Social media is a powerful marketing tool for organisations but it is not without risk. These risks can have a major impact on you, your career and your organisation. And they can happen whether or not you are using social media.

Managing risk in social media helps you analyse and prepare your organisation for the problems that may occur when using social media. It helps you understand how to handle internal social accounts and deal with external social media activity which your organisation may become involved in.

This course will not only help you to understand, identify and manage risks, but will also guide you in preparing to protect your organisation from damage that may be caused.

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