The PCC helpdesks across the four main areas of primary care, including premises have supported subscribing organisations with advice for many years. With increasingly more complex and novel scenarios being presented.
Recently the medical helpdesk team supported a local commissioner with the need to consider a contractor request for a novation of contract from a partnership to a company. That support moved from the helpdesk to MS Teams to facilitate discussion and demonstrate usage of the incorporation/novation toolkit published in the Policy and Guidance Manual (PGM) in February 2021. The PCC helpdesks remain the initial point of contact for expert advice, but flexibility of support options assisted this commissioner in understanding and working through a more complex scenario.