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  • Clarity, openness and trust: Avoiding contract disputes

    10 December 2018

    No-one wants to reach a point where conflict resolution between commissioner, contract manager and provider is necessary. Constructive relationships are vital for the successful provision of high quality services that meet the needs of patients. Investment in building relationships can save a lot of time and stress later on should performance or contract compliance issues arise.

    A new event from PCC promises to equip delegates to prevent conflict in commissioning and contract management relationships. It also aims to increase their confidence in managing situations where conflict may arise.

    This one day training session on 26 March in Manchester, 25 April in London and 14 May in Birmingham focuses first on preventing conflict, providing tips to build collaborative relationships and processes to make them work. It looks at mechanisms to pre-empt conflict and practical solutions to prevent escalation to a formal conflict resolution process.

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  • The principles of project management, level two

    4 December 2018

    Project management is the practice of initiating, planning, executing, controlling and closing the work of a team to achieve specific goals using available resources. This is more important than ever in health and social care where managers are under increasing pressure to deliver better outcomes and greater efficiency in every aspect of their work.

    This one day course reviews the basic principles covered in the level one introductory course, but allows participants more time to discuss previous projects and practice what they have learnt.

    The workshop is on 5 February 2019 in Manchester, 21 March 2019 in London, 30 April 2019 in Birmingham, 3 July 2019 in Leeds, 17 September 2019 in London.

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  • December issue of PCC Insight on innovation in primary care

    4 December 2018

    There has been plenty of attention on the impact of technology led GP services, but most of that has been about the impact on GPs and patients. There are also profound commissioning implications as current regulations and contracts were written before GPAtHand and their rivals appeared on the scene. Some of these were explored at a recent PCC event. A report on the event is among the articles in the December issue of PCC Insight (formerly Commissioning Excellence) which also includes more on the case for including clinical pharmacists in the primary care skill mix and how a merger of two Walsall GP practices quickly turned into a five-practice affair covering a population of 60,000. Sign up to get future issues emailed to you every two months.

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