Our vision and mission

PCC helps organisations improve services with the emphasis on quality of care and value for money.  We believe primary care is the heart of the NHS and key to sustainability and transformation. 

We support organisations to develop and we transfer capability and spread learning, rather than creating dependency. Our experience has been gained over more than a decade of supporting better commissioning and primary care development.

We are an independent provider of practical, expert support, a not-for-profit social business with roots in the NHS. 

Our current focus is supporting implementation of the NHS strategic direction, the Five Year Forward View and the programmes that support it, particularly the GP Forward View.

We offer personal and team development, e-learning and a busy calendar of events. These services are available on an individual basis but also in the form of annual subscriptions. Find out more about our work below.

The policy context

The Five Year Forward View achieved a remarkable consensus for change that crossed political divides, NHS sectors and professional factions. Everyone agrees with the diagnosis of the challenges facing the NHS: the need for sustainable approaches including more preventive measures and self-care, a shift from hospital to community based services, and from institution or profession centred to person centred care, and the need to rethink the question of resources to include not just the more effective use of the finite funds provided through taxation but the energy and goodwill of all participants in healthcare from patients, carers and local communities to voluntary sector and the range of NHS provider organisations.

The GP Forward View echoes many of the themes of the Five Year Forward View but also drew explicit attention to the fact that general practice itself needs urgent care if it is to play a leading role in the bigger NHS survival plan.

Part of the solution is financial – more funding to compensate for an acknowledged shortfall in recent years – but the more significant part of the new deal for general practice is around collaboration, scale and workforce. Changes to the general practice workforce are inevitable as the supply of GPs is unable to keep pace with demand. Scale is a basic requirement for making a mixed workforce and other aspects of sustainable general practice viable. Collaboration is the means by which scale can remain a flexible concept rather than a matter of contracts or organisational forms.

While primary care has a vital role, the focus of national policy is on whole system change to ease financial pressures and provide the co-ordinated person-centred care that people need. New models are evolving for the delivery of this care bringing together professionals across organisational and sectoral boundaries. New entities are also evolving to manage planning and co-ordination of whole-system change, notably sustainability and transformation partnerships (STPs).

General practice locality hubs on the lines of the primary care home (PCH), multispecialty community providers (MCPs) and primary and acute care systems (PACS) are expected to form the building blocks of accountable care systems which in turn are expected to evolve to become full-blown accountable care organisations responsible for the full range of health and care services across sizeable geographies and populations.

How we help

  • Knowledge and expertise in primary care, from the big picture to the technical detail, to enable other organisations in the system to understand the role of primary care in wider system change and how to work effectively with general practice and other important stakeholders 
  • Support for development of resilient general practice, helping practice teams to develop the skills and behaviours to make time for change, raising awareness of the opportunities created by changing workforce mix and ways of working
  • Facilitating collaboration from initial discussions about how to work at scale to help with mergers to setting up new legal entities and helping young organisations to plan for growth
  • Enhancing the capabilities of individuals and teams through personal and team development services from awareness and skills training to one-on-one coaching by ILM7 trained coaches
  • Subscription services providing packages of support that include access to our national adviser team and helpdesk, events, webinars, e-learning and networks
  • Technical expertise in primary care contracts and the wider contracting routes now beginning to include primary care (MCPs, PACs and ACOs)
  • Sharing knowledge and expertise through our newsletters and events, and through our stewardship of NHS Networks, the NHS’s free-to-use virtual networking platform.

Further reading 

Resilience means fitness for the future

Developing collaborative working