Jo Galloway, chief nursing officer at NHS Redditch and Bromsgrove Clinical Commissioning Group, provides a glimpse into some of the ways the CCG is working to improve the health and wellbeing of its older population, in this case study from the NHS Confederation.
The CCG’s care for older people encompasses a number of approaches – from tackling isolation and loneliness, to commissioning community services to support the management of more acutely ill patients outside of acute hospital settings. Central to its commissioning approach is the imperative to ensure that services are holistic and culturally sensitive to individual patient preferences, choices and needs.
This case study describes how Windsor, Ascot & Maidenhead CCG is working with sheltered accommodation providers to identify common problems and work towards incremental solutions. Reducing hospital readmissions, knowing the right people, opening doors and asking tenants what would make the biggest difference to them – are just some of the current initiatives. It gives personal insight into managing the project and the outcomes achieved that have both improved the experiences of sheltered housing residents and led to service improvements in the delivery of care following a hospital admission.
Genuine patient involvement and education is helping to deliver savings in Hillingdon.
Trevor Begg, lay board member with Hillingdon Clinical Commissioning Group (CCG), explained that his organisation has moved from discussing service changes with patients and carers to “a conversation about patients taking responsibility for their own care”.