In the last year:
71% of integrated care boards contracted with PCC for support.
We responded to 871 contracting queries through our primary care contracting helpdesk saving ICBs time and potential legal costs. ICBs should contact enquires@pcc-cic.org.uk
to find out how to access this support or visit https://www.pcc-cic.org.uk/annual-contracts/.
“Responses are always clear/understandable, and rather than just stating e.g. that a particular regulation applies, Advisers take the time to explain why, which in turn builds our knowledge/expertise and enables us to answer queries more effectively”.
We provide access to over 72,000 e-learning courses for one annual subscription.
Top 10 most popular courses were:
- Building resilience at work
- Presentation skills
- Project management for non project managers
- Time management
- Dealing with seasonal changes in workload
- Effective writing skills
- How to hold an effective appraisal
- Kotter 8 steps – how to implement change
- Resilience module
- What is mindfulness?
Our newsletters reach over 100,000 people per week and include:
- PCC news — tailored for commissioners
- PCN news — for practices and PCNs
- PCC Insight — longer read for all interested in the health service
- PCC Insight Wales — tailored longer read for our clients in Wales
- VCSE news — for the voluntary, charity and social enterprise sector
- NHS Networks — for all interested in health and social care
8500 people attended our events or workshops in the last year. 94% of people who attended workshops rated the information content of the session as useful/extremely useful.
97% of people who attended workshops would recommend the workshop to a colleague.
Our customer survey provided extremely positive feedback and our net promoter score was 76.8 —the highest it has ever been. NPS is a measure used to gauge our customer’s loyalty, satisfaction and enthusiasm with PCC. Any score above 0 is good, above 20 is great and above 50 is amazing.
Feedback we received
“PCC has been easy to work with and does an excellent job at disseminating information that is relevant and up to date. Delivers excellent support and customer service”
“The helpdesk is really quick to respond, and it feels like a proper discussion, where you can ask additional questions and expand on queries, which is so helpful”.
“Every workshop I’ve attended has been excellent. The pace is always spot on, with lots of helpful and pertinent information covered, and there’s just enough attendees that you
can get good conversations going and benefit from others’ experience, but not so many that you feel you wouldn’t have time or opportunity to ask questions or get the most from
a session”.
To find out how PCC can support you visit www.pcc-cic.org.uk or contact enquiries@pcc-cic.org.uk.
Last Updated on 2 April 2024
