Reception staff can make a big difference to workload and the smooth running of the practice by making sure patients see the most appropriate professional. Active signposting is the first of the ten high impact actions (HIAs) to release time for care set out in the GP Forward View. According to NHS England active signposting “provides patients with a first point of contact which directs them to the most appropriate source of help”.
PCC’s care navigation and signposting session empowers the reception team to offer choices to patients enabling them to make informed decisions about their care and how to access the most appropriate professional first time. The session examines models of care navigation and the fundamentals of signposting and social prescribing (HIA number 8). It then goes on to consider how roles within the reception and admin team can evolve to enable staff to deliver what they’ve learnt. Contact email@example.com for more information.
When working with limited resources, understanding common contracting scenarios before they occur helps commissioners to understand their options, the actions they need to undertake and the potential impact on the wider commissioning cycle.
PCC has four workshops coming up at two levels suitable for those who would like more experience commissioning dental services and to increase their knowledge and skills.
Level two on 6 March in Leeds and 8 May in London builds on this knowledge and takes delegates through local or common scenarios they are likely to face as commissioners. Delegates are invited to consider contractual actions in light of the regulations, the contract and the NHS England policy book. They are also asked to consider the impact of contracting decisions on the wider commissioning cycle.
Level three on 19 September in Leeds and 21 November 2019 in London works through two complex and layered scenarios, understanding the contractual issues and the options available. Delegates also have the opportunity to practice formulating contractual notices and potentially difficult conversations.
All NHS organisations continue to face change. The newly published NHS long- term plan has emphasised the need to accelerate the development of integrated care systems, changing the way services are commissioned and delivered in future. Those organisations that prepare for change will be in a position not only to survive it but to get the best possible outcomes for their populations.
Change happens in everything we do. Some changes work while others can hit barriers that could have been avoided.
This session 28 March in Birmingham, 6 June in Manchester and 10 July in London is designed to equip you to become a capable agent of change, increase your resilience and show you how to improve your chances of getting the best possible outcomes. The course will help you understand how you and other members of your team respond to change. It will also illustrate how the process of change can be a positive and empowering experience. Our trainers use a variety of learning methods including open discussion, practical application of established tools and techniques and group exercises. Participants are encouraged to bring their examples of recent or imminent change to review on the day.
Most CCGs are now delegated, which means they have inherited responsibility for primary medical care contracts from NHS England. Unfortunately they haven’t all inherited an up-to-date schedule of contracts or complete paperwork for every provider.
Your CCG may be paying for enhanced services that are not underpinned by a valid contract. In extreme cases, services may be out of contract before the commissioner is aware of a problem.
PCC can undertake a comprehensive review to help you establish a schedule of core and supplementary contracts, ensure that all the right documentation is in place, and create a pipeline for procurement for contracts that are due to expire.
No one wants to reach a point where conflict resolution between commissioner, contract manager and provider is necessary. Constructive relationships are vital for the successful implementation of primary care networks, which as the NHS Long Term Plan makes clear will soon include all GP practices.
Investment in building relationships can save a lot of time and stress later on should performance or contract compliance issues arise.
A new workshop promises to equip delegates to prevent conflict in commissioning and contract management relationships. It also aims to increase their confidence in managing situations where conflict may arise.
The one day session on 26 March in Manchester, 25 April in London and 14 May in Birmingham focuses first on preventing conflict, providing tips to build collaborative relationships and processes to make them work. It looks at mechanisms to pre-empt conflict and practical solutions to prevent escalation to a formal conflict resolution process.