No-one wants to reach a point where conflict resolution between commissioner, contract manager and provider is necessary. Constructive relationships are vital for the successful provision of high quality services that meet the needs of patients. Investment in building relationships can save a lot of time and stress later on should performance or contract compliance issues arise.
A new event from PCC promises to equip delegates to prevent conflict in commissioning and contract management relationships. It also aims to increase their confidence in managing situations where conflict may arise.
This one day training session on 26 March in Manchester, 25 April in London and 14 May in Birmingham focuses first on preventing conflict, providing tips to build collaborative relationships and processes to make them work. It looks at mechanisms to pre-empt conflict and practical solutions to prevent escalation to a formal conflict resolution process.
Some people naturally make better managers than others, but all good managers need to learn a set of skills without which they cannot do their job: the skills to enable those they manage to deliver the goals of the organisation. These are time management, delegation and constructive feedback.
Mastery of these core skills creates the energy that powers all successful organisations: motivation. Well-managed teams are easier to motivate and get more done. This one-day development session on 21 February in Birmingham is delivered by an experienced and qualified coach.
The Confident Practice Manager programme is designed for those who aspire to improve in their leadership role in practice management. The programme brings together like-minded individuals in a safe and stimulating environment to learn together and share experiences, supported by experienced executive coaches who provide context and with expert input on a number of areas relevant to participants.
PCC offers a number of opportunities for primary care providers to access our services. We have a general medical provider subscription package and also offer subscriptions to groups of practices working together.