• Going with the grain: new models for general practice

    19 September 2017

    Many GP practices are working in, or considering, collaborations with other practices. This event allows you to learn from others already working at scale. Will working with others help make GP practices more resilient and how will it link to new care models?

    These issues will be explored in the next of PCC’s Going With the Grain events, where we have assembled an excellent line-up of speakers and facilitators to share their experiences and case studies. They include Dr Tracey Vell, a GP and chief executive of Manchester LMC; Dr Gill Pickavance, chair of an eight-practice partnership in Wolverhampton that was spurred into action by a looming GP recruitment and retention crisis in an area with high levels of deprivation and ill-health; and Dr Steve Kell, who leads one of the original 15 primary care home test sites.

    Book now for the events on 3 October in Birmingham and 4 October in London.

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  • Successful change agents

    13 September 2017

    This one-day workshop is for managers undergoing and supporting staff through change programmes. The content explores the merits of different approaches to implementing change and an understanding of the role and skills of an effective change agent. The workshop allows delegates to consider their own impact and emotions, and equips them the tools needed to facilitate and implement change. The session will be held on 8 November in Manchester, 30 November in Birmingham and 23 January in London.

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  • Communication, network leadership and change management feature in e-learning portfolio

    12 September 2017

    PCC e-learning courses enable you to develop existing skills and acquire new ones on a user-friendly, supportive platform. Courses recently added to our portfolio cover project management, network leadership, managing from within the team, communication for professional success and managing change and transformation. See our website for a list of our courses. PCC subscribers can now access e-learning as part of their support packages.

    For further information about e-learning, contact enquiries@pcc-cic.org.uk with “E-learning” in the subject line.

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  • Dental contracting essentials, level two

    12 September 2017

    Building on the understanding gained at our dental contracting essentials workshops and from real work examples, this half day sessions on 12 October in Leeds will take you through scenarios you are likely to face as contracting managers.

    As part of the session we will be asking delegates to provide queries they would like to work through regarding approach and decision making.

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  • Reception teams are key to a better experience for patients and practice staff

    6 September 2017

    Reception teams can improve the experience of patients and practice staff by taking simple steps to improve customer service.

    This event supports practices to make the changes that will result not just in happier, healthier patients but more confident, capable staff able to reduce stress and enjoy greater job satisfaction. A recent report in the British Medical Journal called patient experience “one of the central pillars of quality in healthcare”.

    Our training supports several of the ten “high impact actions” for practices prescribed by the GP Forward View, including developing the practice team, quality improvement, active signposting, social prescribing, self-care and reduced DNAs (“did not attends”).

    The events will be held on 5 December in London, 25 January 2018 in Manchester and 7 February 2018 in Birmingham.

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