What our customers say

Our customers include NHS England (local offices and national organisation), Welsh local health boards, CCGs, local authorities, sustainability and transformation partnerships (STP), emerging integrated care systems (ICS), Public Health Wales, Isle of Man Government and primary care provider organisations. 
 
Primary care network development, Doncaster 
We facilitated a network meeting that brought together representatives from general practice, community services, the voluntary sector, the health and wellbeing board, social care, public health, housing and education. 
“These events are key to moving forward with change, which is paramount in order to provide our
community with the best services available. Also multi agency working in the most effective way” – Rebecca Rosbolton, social worker, Doncaster Metropolitan Borough Council
“I felt reassured that our area is taking integration seriously and are making steps to improve integrated working for the benefit of our patients/service users” – Dr A Khan, GP, The Medical Centre “Thought provoking, very good to hear the views of other professionals to enable better collaborative working. Given a good opportunity to start that collaborative working approach” – Ann-Clare Fourcin, educational psychologist
 
Practice leadership development, Cheshire
We ran a clinical leadership programme and practice development sessions for the local medical committee.
“Excellent service throughout and value for money. Excellent pre and post session communications; good after service support via their on line portal; willingness to share resources; flexibility to meet attendees needs on the day. They have expert subject knowledge and we will almost certainly be using their services again this year and in the future” – William Greenwood, chief executive, Cheshire LMC
 
Collaboration support, Wakefield
When five existing GP federations in Wakefield were making plans to come together in a larger organisation, PCC was brought in to facilitate the relationship. 
“I have done a lot of development programmes and this has been by far the best” – Kate Brentley, managing director, Conexus
“I would recommend the programme – [it was] sensible practical and relevant, with a good range of expert speakers” – Dr Ann Carroll, chair of the new model of care board at Wakefield
 
Dispute mediation, Tower Hamlets CCG
PCC was asked to provide independent expert mediation in a contract dispute between Tower Hamlets CCG and one of its practices.
“The combination of an experienced mediator supported by sound technical knowledge allowed us make a real breakthrough in a challenging historic dispute” – Jenny Cooke, deputy director primary and urgent care, Tower Hamlets Clinical Commissioning Group
 
Coaching assignment: general practice
We provided individual coaching to a practice manager.
“The coaching gave me the confidence to know that I am driving the practice in the right direction, with all the changes that I have made since taking up the post and will continue with my vision!” – practice manager
 
Confident Leader programme
“I thought the course as whole was most enjoyable, we have changed our approach to dealing with other organisations, how we work within our federation and working to our strengths. We have some good ideas still to take forward” – programme participant. “The programme was useful in helping us to understand how we could change the attitudes of clinicians. It also challenged our own approach to problem solving and dealing with people” – Dai Tab, NHS Haringey Clinical Commissioning Group
 
Practice mergers, North Warwickshire
PCC associate Frances O’Sullivan recently supported two practices in north Warwickshire to merge, creating the largest practice in the area.
 “Frances was invaluable in highlighting areas and risks that needed action. She identified key people within NHS England and PCSE and generally kept the momentum going when we were juggling so many tasks” – Elizabeth Gilbey, practice manager
 
Dental contract reform programme
“PCC have provided a consistency high standard of service without which we could not have managed the dental contract reform programme. They have gone above and beyond expectations including excellent succession planning to allow us to continue without them at the end of the contract.” - David Roberts, head of dental and optical policy and contracts, NHS England
 
Pharmaceutical needs assessment: Northampton County Council
“Charlotte [Goodson] presented to the H&WBB (health and wellbeing board) this morning and was superb. I really cannot endorse PCC, specifically Charlotte, enough. The board signed off the report for publication and were highly complimentary of its content. “Charlotte has provided a highly efficient, professional service and her attention to detail has been second to none. I would like to personally thank Charlotte on a job well done” – Lucy Wightman, director of public health, Northampton County Council
 
Federation development, East Lancs Union of GPs
We supported the East Lancs Union of GPs, a GP federation, to agree its mission and get practices signed up. Later we supported the development of the board resulting in a strategic plan.
“Working together means stepping out of your comfort zone. PCC helped us to appreciate what we needed to understand, but also provided the confidence we needed to make it happen” – Carole Martin, operational director
 
Development programme, Kirkwood Hospice
“[PCC’s] facilitation of the development programme was excellent, allowing the group to 'find its way' but with guidance, direction and reflection where appropriate. Collectively, we now feel that we are a stronger management team with the ability to help drive the organisation both at an operational and strategic level. The team now meets on a weekly basis, terms of reference have been developed, joint meetings with the exec management team are scheduled to take place quarterly and management team members generally feel more empowered” – Michael Crowther, chief executive officer, Kirkwood Hospice