What we do

PCC is an independent, not-for-profit social enterprise that supports the development of health and care services; providing specialist advice with a focus on primary care, events, flexible expert support, and personal and team development services. For information on how PCC can support you contact enquiries@pcc-cic.org.uk.

  • We are an independent not-for-profit social business that shares the values of the NHS.
  • We help organisations to improve themselves, enabling them to improve the services they provide to patients.
  • We help commissioners to make better decisions and providers to create better environments for their staff and patients.

Our customers rely on us for our unique combination of specialist knowledge, development and facilitation skills. They trust us for our record of delivery and excellent reputation for friendly, professional customer service.

Our people have backgrounds in health service management, contracting, commissioning and service development. They include topic experts in finance, regulation and premises, project managers, qualified coaches and experienced facilitators.

Our highly regarded events and workshops provide knowledge, insights and development opportunities
to thousands of people each year.

Nine in ten of our customers say they would recommend our services to colleagues.

Our events team are experienced in delivering large conferences and small intimate events ensuring all sessions are run professionally.


NHS England North West recovery cell

PCC has recently facilitated the NHS England and Improvement North West Primary Care senior leadership team as they came together to coordinate COVID-19 recovery planning. The meeting was an opportunity for the primary care leads to discuss their individual prioritisation plans for recovery and consider how they fit into current ICS/STP, regional and national frameworks. The meeting proved valuable, enabling the group to recognise and understand more about the way in which risks across contractor groups were interdependent, with potential solutions for one having potentially negative implications for others. Further meetings are planned for the coming months as they continue to plan and prioritise recovery in the various phases.

Jackie Forshaw

Dental contract reform programme

PCC have provided a consistency high standard of service without which we could not have managed the dental contract reform programme. They have gone above and beyond expectations including excellent succession planning to allow us to continue without them at the end of the contract.

Emma Wallis

Senior Programme Manager, Primary Care and System Transformation, NHS England

Event management - British and Irish Orthoptic Society (BIOS)

The British and Irish Orthoptic Society (BIOS) were connected to PCC to discuss running a face to face event to celebrate our non registered workforce. This was just as we went into the first COVID -19 lockdown and so discussions quickly moved to transferring this to an online event when it was clear face to face meetings were not going to be possible for some time to come.

At every stage of the process from early scoping, proposal options, online platform and AV requirements, speaker liaison and delivery of the live event PCC were professional, attentive and very organised. The PCC team facilitated the smooth running of our online event and provided ongoing post event support by way of evaluation, certificates and access to the event recordings.

Our event has received excellent feedback from attendees so we would not hesitate to approach PCC to organise another event for BIOS and would highly recommend PCC to deliver online training or events.

Veronica Greenwood

Chair - British and Irish Orthoptic Society

COVID-19 eye care support – adding capacity

PCC were approached to support our eye care team to add remote capacity due to the current pressures resulting from Covid-19. They were very responsive, understood from the outset the requirements, kept our team fully up to date on progress and carried out and completed work within agreed timescales. PCC are very supportive and allowed our annual contract to be utilised more flexibly to avoid a delay in delivering this support, PCC provided much needed help to our team freeing us up to focus on other areas work.

Angie Ashworth

Primary Care Manager - Medical/Optical, NHS England and NHS Improvement - North West

Pharmaceutical needs assessment: Northampton County Council

Charlotte [Goodson] presented to the H&WBB (health and wellbeing board) this morning and was superb. I really cannot endorse PCC, specifically Charlotte, enough. The board signed off the report for publication and were highly complementary of its content. Charlotte has provided a highly efficient, professional service and her attention to detail has been second to none.

I would like to personally thank Charlotte on a job well done.

Lucy Wightman

Director of public health, Northampton County Council

Confident leader programmes

The Primary Care Division in Public Health Wales has worked with PCC on a number of bespoke leadership development programmes since 2016. Primarily for cluster leads and practice managers working in NHS Wales, the programmes have been tailored to suit the NHS Wales context and relate to current government policies and strategies.

PCC have always been excellent at tailoring sessions to suit the requirements of the delegates; allowing discussions and conversations to form naturally and using this to direct sessions. Feedback from previous sessions is been taken into account to ensure continual improvement and adaptation of the programmes, allowing delegates to maximise their learning and development.

Regular planning and de-briefing calls with PCC and PHW have been invaluable in ensuring the programmes’ success, with all parties striving to deliver an excellent leadership and development programme.

Kelly King

Project Manager, Primary Care Division, Public Health Wales

Practice manager development programme

Many thanks to you (and the team) for the delivery of the highly successful practice manager programme which finished yesterday. Mike Fry’s facilitation and chairmanship has been outstanding. This may have been the most highly rated programme we have run in the last 5 years based on the feedback from PMs.

I look forward to working with you again in the future. The PCC offer continues to provide excellent VFM and enhancement to our programmes and the content is always on point and up to date.

William Greenwood

Chief Executive and Company Secretary, Cheshire Local Medical Committee Limited

Our history

Key dates

  • 2004 Support rollout of new GP contract
  • 2006 NHS Primary Care Contracting formed
  • 2007 NHS Networks re-launched as part of PCC
  • 2009 Established as independent social enterprise
  • 2010 Support for dental contract reform programme
  • 2012 Annual contracts with 100% of primary care trusts
  • 2015 First Confident Leader programme
  • 2017 Support for clinical pharmacists in general practice programme
  • 2018 Included on Consult 18 framework

The organisation that became PCC started in the National Primary and Care Trust Development Programme (NatPaCT) and subsequently became part of the Modernisation Agency.  In 2006, several NatPaCT personnel started a new organisation called NHS Primary Care Contracting, an NHS-hosted but self-funding organisation providing PCT primary care teams with advice, training and specialist support.

NHS Primary Care Contracting played a leading part in the introduction of the new national primary care contracts and went on to provide annual subscription services to PCTs and strategic health authorities (SHAs) until their abolition in 2013.  

In 2009, the organisation secured its independence and set up as a social enterprise, Primary Care Commissioning Community Interest Company.

PCC continues to develop and manage NHS Networks, a free news and virtual collaboration service with over 140,000 users as part of our social mission.

As well as continuous support to commissioners, we offer strategic and operational support to primary care providers and support to national work programmes. For example we were instrumental in national primary care dentistry improvement schemes, including dental contract reform for more than ten years. We were also the national provider of development support to practices taking part in NHS England’s clinical pharmacists in general practice programme.

Get in touch with PCC

0113 2124 180


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