Annual contracts
For over a decade PCC has provided support to the NHS by helping organisations to improve services with the emphasis on quality of care and value for money. Many of our clients take out new contracts year on year through an annual contract.
“PCC has been able to provide me and my primary care commissioning team with access to expertise in areas where we have struggled to find answers or see the way forward. The programme of workshops and training sessions are invaluable, especially when we have new recruits who are new to the world of primary care contracts.” Client feedback
We continually listen to our clients to understand their support needs and an annual contract is a cost-effective way of purchasing our support as we discount the cost to our clients. Our annual contracts offer a flexible approach to delivering your support requirements and can be made up of the following components:
- Local workshops
- Event and face-to-face network places
- E-learning
- Unlimited access to our quality assured helpdesk
- Unlimited access to our ask the expert surgery sessions run by our team of advisers.
Local workshops
We have developed a comprehensive list of workshops for our contract holders to consider, which covers:
Dental services
Eye health services
Medical services
Pharmaceutical services
Premises
Personal and team development
If you have specific support requirements that aren’t currently included in our workshop offers we may be able develop and deliver that workshop for you. We are continually reviewing the content of our workshops as well as developing new ones.
Event and face-to-face network places
We run a number of events each year. We evaluate our delivery and continually make improvements to the session we deliver to ensure delegates get a good experience when receiving our support. An annual contract gives clients discounted events places.
To find out more about our events go to our events calendar where we are continually adding new sessions.
E-learning
E-learning has always been a popular choice for our annual contract holders. We have seen a significant increase in uptake of our e-learning courses in the last year.
E-learning provides a great alternative to virtual events or face to face learning, allowing learners to develop new skills at a time that suits them. Our courses also complement our personal and team development events providing delegates with an opportunity to refresh and update existing skills.
E-learning is automatically included in our annual contract offers to clients and can be purchased using our flexible PCC credits packages, which enable you to access PCC services at a discounted rate.
Annual contract holders – please speak to your adviser, or contact enquiries@pcc-cic.org.uk if you are unsure how to access e-learning.
If you wish to discuss a credits package contact enquiries@pcc-cic.org.uk.
The courses we provide are based on feedback received from our clients. They include some courses which take five to ten minutes, which are a good introduction to these topics.
The courses available cover the following areas:
Change management
One of the biggest challenges with change is how people will respond to it in their various roles. These courses will help you to apply general guidelines for an effective change transition. You will understand how to communicate the reasons for change, involve the correct people in the change process, create effective teams, and communicate regular updates on the progress.
Health and wellbeing
In today’s fast-paced world, the secret to success is often the way we look after ourselves and how we build habits that help us deal with stress and new challenges. Healthier staff are generally happier, more motivated and productive, so it’s important for employers and employees to prioritise health and wellbeing. This playlist brings together a range of health and wellbeing tools to help you be your best.
Hybrid working
Hybrid working has become increasingly common as organisations recognise the advantages of operating outside of the traditional office-based roles in favour of more flexible options.
Let’s discover how a hybrid method of office work and working from home can be beneficial for productivity, innovation and your mental health. We look at the benefits it can bring to both the organisation and the individual.
Improving communication skills
Communication is one of the most important aspects of our life, be it in the workplace or your personal life. It’s important to tailor your communication style to your audience so that you communicate effectively with others and build good relationships. Communicating is an essential skill for everyone as there may be times when you have difficult conversations. This new playlist includes courses on managing difficult conversations, communicating under pressure and active listening skills. All of these courses will help improve your communication skills.
Influencing/Negotiation
What is your negotiating style? Deciding on your style should be a major part of your preparation before negotiation begins. In this series, you will learn about those processes as we cover appropriate use of power, influencing techniques, how to get others to follow your lead, win-win negotiations, maximising your core influence. This playlist provides an introduction to influencing and negotiation, using a range of realistic examples, scenarios and challenges.
Influence (1984) explains in detail the fundamental principles of persuasion. How do you get people to say yes? How do other people get you to say yes? This will help you understand the psychology behind their techniques, enabling you to unleash your own persuasive powers, while also defending against their tactics of manipulation.
Leadership
When it comes to leadership, there is no one-size-fits-all approach. This playlist presents some key leadership styles and looks at why it’s important for leaders to adopt a variety of different styles. It provides an introduction to leadership, using a range of realistic examples, scenarios and challenges. It’s the ideal starting point to begin building your leadership skills.
Project management
Planning a project can often feel like a complex, overwhelming process. In these e-learning courses you’ll learn techniques to keep your project on track and prepare you for then thing can go wrong. These courses are for anyone looking for a clear, easy to understand introductions to managing a project.
Team development
Everyone in your team is different but you succeed and fail together. In this playlist you’ll learn how you can manage your team members so they can flourish both together and as individuals, and better align your team’s development with organisational objectives.
There are several courses of different duration available in each of the above areas.
Unlimited access to our quality assured helpdesk
Unlimited access to our helpdesk is only available to annual contract holders. Through our helpdesk we provide quality assured answers within three working days of receipt but often answers are provided much sooner. Our helpdesk support covers primary care contracting/commissioning, finance and premises.
Our team of in-house experts manage our helpdesks. This Slideshare provides details of frequently asked questions we have received and answers we have provided.
Ask the expert sessions and webinars
Annual contract holders have unlimited access to ask the expert sessions which give you access to colleagues working across the country. We are currently running ask the expert sessions for dental services, pharmaceutical services, eye care services, medical services, PCNs and premises. These networking opportunities, led by our expert advisers, are delivered via Microsoft Teams and give our contract holders an opportunity to raise and discuss their current issues and concerns, as well as sharing what’s working well.
Our ask the expert sessions and webinars are detailed in our national events calendar.
ICBs can choose to allow their practices and PCNs to access support from PCC using their contract.
If you would like to know more about our annual contracts or other support we could deliver please contact enquiries@pcc-cic.org.uk.
