Improving practice resilience
PCC has a track record of supporting practices to find a way forward through our expert team who bring with them a wide range of experience. Depending on your needs we can offer you support virtually or face to face on a wide range of areas including the following.
- Diagnosing the problem and prescribing the solution
Lots of practices are struggling and are uncertain where to go for support, or even what support is needed. The tipping point occurs before anyone is even aware that they are in trouble. PCC can act as an impartial, but critical, friend to help identify what action is needed to get things back on track. - Premises utilisation
With the increased workforce via the additional roles and the change in working practices as a result of COVID-19, have you thought about ways to use your premises differently. We can help you to get a fresh perspective, understand your needs and justify additional space if it is needed. - Workforce planning
Effective workforce planning ensures you have the staff you need to deliver safe, high quality care to patients and service users. We can help you to develop an effective workforce plan, ensuring that it is integrated with your service development, performance and finance, plans. - Succession planning
Succession planning is a key component of workforce planning. As your workforce and the services it delivers changes over time, providing continuity and stability in key roles is vital. Using established processes and simple templates we can help you to develop your plan for the future. - Understanding demand and capacity
A recent survey showed that the majority of patients prefer a phone consultation rather than face to face and only 10% like video consultations. With online consultation becoming ever more popular it is important to review how different ways of working affect demand and to ensure that there is the capacity in the practice to meet it. - Workflow
Are you struggling to keep on top of clinical communications? Are there other professionals within the practice that could be dealing with some of these? Even the simplest of workflow protocols can drastically reduce the amount of correspondence that GPs have to look at. Let us help you to assess how best to do this? - Team development
Great organisations understand people and work in teams. We are all members of teams, but to be useful members performing at our best we need to learn about ourselves and others, develop coping strategies and resilience, acquire skills to negotiate and avoid conflict, become better communicators and find more effective ways to cooperate and collaborate. We have several workshops to support you to develop your team, no matter how long you have worked together. Read more - Mental health and wellbeing
To continue to be able to perform well and enjoy work, it’s important to recognise how stress at work can impact our ‘bouncebackability’. We deliver workshops which provide the opportunity to reflect on what causes stress at work, how to manage it and how to boost your personal resilience. Read more.
