Provider development

Tailored support for your practice

The most successful businesses are those that plan ahead. Rising demand and workforce shortages mean you need to think about the mix of skills your practice will need, what impact this will have on existing working practices, how you manage change and how to ensure sustainability in the future. We offer a wide range of support that can be adapted to meet the individual development needs of providers, including the following:

  • Managing change
  • Business planning
  • Coaching and mentoring
  • Options for scaling up—from networks to mergers
  • Premises issues
  • Capacity and demand management
  • Skill mix and workforce
  • Finance process improvement

Being a partner – what partners in GP practices need to know

All partners in general medical practices need to fully understand the legal and financial implications of being a partner. PCC’s training programme enables all partners, whether clinical or managerial, to gain the knowledge to be able to make informed decisions, minimising personal and partnership risk. Our training covers areas such as premises – to own or not to own?, HR implications, financial management, including personal financial implications.

This training can be supported via the New to Partnership Payment scheme, a commitment made by NHS England and NHS Improvement aimed at supporting registered health care professionals to become practice partners, for delegates that qualify for this support.

Leadership for practice managers

Practice managers play in a vital role in the life of a successful practice. They are often brilliant operational managers and accomplished doers, but may get bogged down in the day to day running of the business. Practice managers hoping to reach their full potential need to take a more strategic role.

Reception team training

As the first point of contact in the practice, your reception team play a crucial role and have a significant influence on patients perception of their care. We offer a number of half day courses that provide them with the skills, knowledge and confidence they need as an integral part of the practice.

  • Better communication for better outcomes
  • Care navigation, active signposting and social prescribing
  • Smarter working in practice teams
  • Making the first contact count: better conversations in practice
  • Team change

Increase your resilience

Resilience is the capacity to withstand or recover quickly from difficulties. It’s about having the strength to keep going, but also having something in reserve if things get tougher than expected.

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